Bad Day or Good Day

Technology can be your best friend or your worst enemy. Today was a busy day in our chartless, paperless all digital orthodontic office. Electronic check in, chairside charting and imaging, digital radiography all enhance our ability to serve our patients well. However, this afternoon our servers went down and our internet phones shut down. I was immediately in contact with our IT guys, who told me it was related to the recent electrical storm. I fell behind schedule and patients and parents were kept waiting. In the middle of the chaos, one of the moms comes over and gives me a check for the Smile Rescue Fund for Kids and later another mom stuffed a one hundred dollar bill into my hands to be donated to the fund. Wow. How about that. Bottom line: today was a good day.

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